What They Do

The client operates in the health-tech space, specialising in personalised genetic and wellness solutions that focus on helping individuals make informed, proactive health decisions. Their mission is to transform complex genetic data into clear, actionable insights using AI,  without overwhelming users or compromising data security.

Services Delivered

End-to-End AI Product Development:
Product Strategy · UX/UI Design · Frontend & Backend Engineering · AI Integration · Secure Data Architecture · Testing & Deployment

Technology Stack:
ReactJS · FastAPI · LLM

The Challenge

Scaling Genetic Counselling Without Losing Accuracy or Trust

Genetic counsellors face a common problem:

• Genetic test reports are complex and difficult for patients to understand
• One-on-one counselling does not scale
• Patients often misinterpret genetic risk without proper guidance
• Manual explanation of reports is time-consuming and inconsistent

The client wanted to augment genetic counsellors using AI, not replace them, by providing instant, explainable insights that follow accepted genetic counselling logic.

The NonStop Solution

An AI Assistant Built Around Genetic Counselling Principles

NonStop designed and built an Intelligent Genetic Counselling Assistant (iGCA) that acts as a first-level counselling support system, helping users understand their reports before or alongside a human counsellor.

• Genetic Report Interpretation - Converts raw genetic reports into structured, easy-to-understand explanations.
• Genetic Risk Insights - Identifies potential health risks based on genetic markers, with contextual explanations, not raw probabilities.
• Carrier Screening Support - Explains inherited condition risks in clear, non-alarming language.
• Lifestyle & Nutrition Guidance - Provides genetics-informed recommendations aligned with counselling best practices.
• Behavioural Traits Interpretation -Helps users understand non-clinical genetic traits responsibly.
• Explainable AI Counselling (Generative AI) - Uses AI to translate complex genetic terminology into clear, jargon-free answers while staying within clinically
• validated interpretation boundaries.

Technology & Architecture

• Frontend: React
• Backend: FastAPI
• AI Layer: LLM with domain-specific guardrails (topic boundary enforcement, medical claim filtering, confidence thresholds)

Data Handling: HIPAA-compliant architecture with end-to-end encryption, role-based access controls, and audit logging for sensitive genetic data

AI Safety & Accuracy

• Retrieval-Augmented Generation (RAG) to ground responses in verified genetic databases
• Confidence scoring to flag uncertain interpretations for human review
• Output validation against established genetic counselling guidelines

The Impact

AI-enabled Platform That Supports Genetic Counsellors - Not Replaces Them

The solution enabled the client to:

• Deliver instant genetic explanations at scale
• Reduce repetitive counselling workload
• Improve patient understanding before human consultations
• Maintain accuracy, safety, and trust in genetic interpretation
• Create a scalable foundation for future genetics-led AI products

Why This Matters for Genetic Counselling Teams

• Built with genetic counselling workflows in mind
• Focused on explainability and responsibility
• Designed to support counsellors, not override them
• Ready for real-world use, not experimental AI

Want to Build AI for Genetics Counselling or Genomics?

NonStop specializes in AI-driven software for genomics and regulated healthcare domains where accuracy, explainability, and trust are critical.

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